Refund Policy

You pay once per video. If we can't make your video, you get a full refund. Once a video has been delivered it can't be refunded, except where the law gives you a right to withdraw.

If generation fails, or the video can't be completed after you paid, we refund the full amount. You don't need to ask: we are alerted automatically and send the refund within 2 business days, then email you. It can take a few days to show on your statement.

Photos that fail review before checkout are never charged.

A video is delivered when it is ready to watch and download on your order page and in your email. Delivered videos are not refundable, because they are made specially for you and can be downloaded at once.

If you live in the EU or UK you may have a legal right to withdraw within 14 days of purchase. Where the law gives you this right, we honor it. Email contact@putmein.app within 14 days and we will handle it as the law requires.

Email contact@putmein.app with your order link or the email you used at checkout. We reply within 2 business days.

Put Me In is operated by Keenloom, Hong Kong.